Market Basket employee protester making a really important point. Source: Market Basket

Your Customers Know If Your Employees Are Engaged – Why You Should Care

A few years ago, Market Basket experienced the kind of nightmare that very few companies ever see. A family feud between cousins ousted the CEO, Arthur T. Demoulas, who was loved by his employees. Many people in the Northeast remember the story. Market Basket employees loved Arthur, because he was known to remember employees’ birthdays[…]