Gartner Cool Vendor Zeal

Zeal Named a Cool Vendor by Gartner in Social Software and Collaboration

Gartner named Zeal a Cool Vendor in their Cool Vendors in Social Software and Collaboration, May 2017 report (see the report here). We are very excited and appreciate any outside recognition of our mission and product! Teamwork and collaboration are profoundly important to the success of any company. Our focus on providing our customers with visibility into their culture’s[…]

Trust, anonymity, transparency.

Our Philosophy on Trust, Anonymity, and Transparency

Building trust with employees is critical to receiving honest and constructive feedback from them. How does Zeal help build trust, especially when our product includes an artificial intelligence that communicates with employees? We ensure that all feedback and metrics are delivered with anonymity. Further, high-level dashboards and metrics are viewable by any employee who uses[…]

Market Basket employee protester making a really important point. Source: Market Basket

Your Customers Know If Your Employees Are Engaged – Why You Should Care

A few years ago, Market Basket experienced the kind of nightmare that very few companies ever see. A family feud between cousins ousted the CEO, Arthur T. Demoulas, who was loved by his employees. Many people in the Northeast remember the story. Market Basket employees loved Arthur, because he was known to remember employees’ birthdays[…]

chatbot

Chatbots – Notes on the Landscape Ahead

There has been much discussion around the conversational interface as the next runtime.  Currently, there are pockets of innovation scattered throughout the tech industry.  At Zeal we are currently focused on the “bot” extension of this runtime paradigm, specifically in developing our chatbot Ava.  We strive to create an efficient, and highly usable method of[…]